Got my new phone and there was no return envelope for my old phone trade in
how do I send in my trade of old phone
It will be sent separately, and you'll have 14 days (from the date you received it) to return your old device to Apple.
Regards
Giulio
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
3 replies
Got my new phone and there was no return envelope for my old phone trade in