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failed to open a connection to the device (-21345) error code. Up to date on Monterey. help.


MacBook Air 13″, macOS 12.4

Posted on Jul 26, 2022 6:23 PM

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Posted on Jul 27, 2022 11:02 AM

The MFC-J6545DW supports Airprint (built-in driver in macOS) and the Brother support website says that if that does not work you should install the Brother iPrint & Scan application, which is available in the Mac App Store. (There is also a Firmware update dated 6/2/22 for the MFC-J6545DW that you should probably also install. See https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj6545dw_us&os=10072 for the Brother/Monterey downloads)


The MFC-J497DW has similar directions on the Brother Support website. In the case of the MFC-J497DW there is also a firmware update, dated 6/16/22 at https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&os=10072 for Brother/Monterey downloads.


This information is all on the Brother support website.


I don't understand your comments about HP, Epson & Canon ... are you saying you also have HP, Epson & Canon devices and they also do not connect? How are you trying to connect them?


I strongly suggest using a direct USB connection (no hub) until you have succeeded in getting each device working. After that you can try LAN or Wireless or NFC.

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Question marked as Top-ranking reply

Jul 27, 2022 11:02 AM in response to wheelnmac

The MFC-J6545DW supports Airprint (built-in driver in macOS) and the Brother support website says that if that does not work you should install the Brother iPrint & Scan application, which is available in the Mac App Store. (There is also a Firmware update dated 6/2/22 for the MFC-J6545DW that you should probably also install. See https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj6545dw_us&os=10072 for the Brother/Monterey downloads)


The MFC-J497DW has similar directions on the Brother Support website. In the case of the MFC-J497DW there is also a firmware update, dated 6/16/22 at https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&os=10072 for Brother/Monterey downloads.


This information is all on the Brother support website.


I don't understand your comments about HP, Epson & Canon ... are you saying you also have HP, Epson & Canon devices and they also do not connect? How are you trying to connect them?


I strongly suggest using a direct USB connection (no hub) until you have succeeded in getting each device working. After that you can try LAN or Wireless or NFC.

Jul 27, 2022 5:55 AM in response to wheelnmac

No way to help unless you identify the exact make & model scanner, how it is connected to your Mac and whether or not you installed the drivers.


The -21345 error code suggests missing drivers or a bad connection.


Look in About This Mac > System Report > USB to see if your Mac "sees" the scanner. (That assumes, of course, that your scanner is connected via USB and that it is turned on.)

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