Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unlock my iphone

I am currently in Italy with my iPhone 11 pro I bought a couple of years back. I called my carrier which is AT&T almost a whole week trying to unlock my phone so that I can use the sim card that I bought in order to use the data here in Europe. Please please help me unlock my phone, AT&T said that they cannot unlock it but only apple can. please help me be able to use my phone here

iPhone 11 Pro, iOS 15

Posted on Jul 27, 2022 4:07 PM

Reply
Question marked as Best reply

Posted on Jul 27, 2022 4:39 PM

Whoever you spoke to at AT&T was incorrect. Only the carrier it is locked to can unlock it.

Call AT&T back and escalate the call to a manager who knows what they are talking about.

1 reply

Unlock my iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.