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cgerbs Author

Level 1

8 points

disable remote management

I recently purchased my MacBook Pro from my former employer. It was remotely managed. I was told that doing a factory reset would disable the remote management but that has turned out to not be the case. I went through the factory reset but am now unable to configure the comuter because it is still being remotely managed and I can not connect to that server.

Is there any way that I can disable remote management even though everything has been wiped from the computer? I have moved away so going to the building is not an ideal option. They also do not currently have an IT professional that I can contact.

MacBook Pro

Posted on Jul 27, 2022 4:48 PM

Top-ranking reply

PRP_53

Level 10

92,275 points

Posted on Jul 28, 2022 2:09 AM

To add - Once the computer Serial Number has been registered with the Remote Management Service ( MDM ) even erasing the the hard drive will not solve the issue.

The only ways to solve this issue

1 - Return the unit to the previous Owner for full refund

2 - Have the Previous Owner Remove the Serial Number for the MDM Service database.

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disable remote management

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