Mail sub folders not showing for one account (iOS 15.5)

Question

Mail sub folders not showing for one account (iOS 15.5)

Hi

I have added my 3 email accounts to my new iPhone 13. Two of the mail accounts are fine (same as on old phone) but my Office365 one is no longer allowing me to see the sub-folders. I can see the basic folders like Inbox, Sent, Junk, Drafts but even clicking the little arrow next to Inbox doesn't expand it. Nor can I see any top level folders I have self-created like 'Work', 'Home' etc which should be on the list next to Sent etc.

It all works fine on my old phone and I am very familiar with the newish feature which lets you choose to keep some folders open and some closed and remembers your choice. It's working fine on my other accounts.

I have tried removing the O365 account then adding again but it's just the same.

Can anyone please help?

iPhone 13 Pro

Posted on Jul 28, 2022 1:43 AM

Reply

Answer 1

karina184

Community Specialist

Jul 29, 2022 9:18 AM in response to Freelandertwo

Hey Freelandertwo,

Thanks for trying that already. If you visit the website and sign in, do the subfolders appear there without an issue? Testing this will help us isolate the cause of the problem a little more.

We look forward to your response.

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Answer 2

TammyW_03

Community Specialist

Jul 29, 2022 10:22 AM in response to Freelandertwo

Freelandertwo,

With the steps you've taken and the folders appearing on the website we recommend reaching out to Apple Support to look into this more with you: Contact - Official Apple Support

Best regards!

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Answer 3

ASTRO24

Community Specialist

Jul 29, 2022 8:13 AM in response to Freelandertwo

Hi Freelandertwo,

Thanks for posting in Apple Communities.

We understand that you were able to add your Office365 mail account, but the sub-folders aren't visible on your new iPhone. For Outlook, make sure that your mail account has been configured correctly. If all is configured correctly, open the Mail app. Make sure you see Mailboxes at the top of the screen and all mailboxes are visible. Under the affected account, tap on the folder to expand more. If it still doesn't show, remove the account and add it back.

Regards.

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Answer 4

Jul 29, 2022 10:03 AM in response to karina184

Thanks karina184,

Yes, the subfolders appear via the website just fine and also on my laptop Outlook.

It all worked perfectly on my old iPhone although it was older iOS. I no longer have the old one to test an upgrade though.

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Answer 5

Jul 29, 2022 8:48 AM in response to ASTRO24

Hi Astro24

Thanks for your reply - but as I mentioned above - I had already done all that including removing the account then adding it in again.

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Mail sub folders not showing for one account (iOS 15.5)

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