Iphone 13 Pro Max camera problem

Hello P_DeLeon1914,

To verify, is this happening when using the Facebook Messenger app, or when using the built-in Messages app?

Does this happen with both the front-facing and rear-facing cameras?

Are you experiencing the same behavior with any other apps that utilize the camera?

Also, is your iPhone and the app all up to date?

Update your iPhone, iPad, or iPod touch - Apple Support

How to manually update apps on your Apple device - Apple Support

Hopefully those details will help to isolate this further so we can provide the best guidance possible.

Take care.

Hey P_DeLeon1914,

Just to confirm, when using the Camera app, this issue doesn't persist? If that's the case, go through these steps here for the affected third-party app: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support.

Have a great day!

P_DeLeon1914,

Try deleting the Facebook Messenger app and reinstalling. This can often resolve issues with the app.

If the same issue is present, contact the app developer:

1. Open the App Store on your iPhone, iPad, or iPod touch.

2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.

3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.

This information is from How to contact an app developer.

Cheers.

Hi P_DeLeon1914! I’ve read similar issues and they had their phone check in Apple. They say it’s just a software bug or issue from the app since the camera itself doesn’t have any issue. I haven’t done anything to resolve the issue yet. Let me know if you have any information. Thanks!

Hello P_DeLeon1914,

Keep in mind that others here are users, just like you.

Typically, if the problem is with a third party app, and does not appear in an Apple App, the solution is to remove the third party app, restart the device, and then reinstall the app.

If this does not resolve the issue, then contacting the app developer is the next steps.

We would suggest trying these steps again.

Have a good day.

Hi P_DeLeon1914, I am encountering the same issue too