MacBook Pro freezes for several seconds when connected to two external monitors

Hello,


for the past 2 years I have been using my Macbook Pro in clamshell mode with two external monitors. Just recently though, sometimes when I connect my macbook to the external monitors, it just freezes for several seconds every 2-3 minutes. I want to underline the fact that it does not always happen.


What I tried / Further details:


  1. Resetting SMC, PRAM, didn't work
  2. When the issue occurs, rebooting doesn't always fix the issue. The only thing I can do is keep rebooting until it doesnt occur anymore
  3. I am on MacOS 12.5, the issue was present also in 12.4 but I don't remember it happening on 12.3
  4. I have not changed any of the cables recently. Cables look good and work fine on my Windows laptop.
  5. The freezes seem to occur more frequently the moment I open an app
  6. The macbook actually freezes, it's not the monitor. I can still move the cursor around but the UI is completely unresponsive. In fact, only the video output seems to be interrupted, during the freezes the macbook continues performing background tasks as if nothing happened (even GPU-related tasks)
  7. The issue completely disappears if I set one of my monitor's refresh rate to anything higher than 60hz. (You may be wondering why I dont just set a higher refresh rate. Well, setting a refresh rate to anything that isn't 60hz causes the radeon GPU to consume 4x the power, which is annoying because it makes the macbook overheat)
  8. I have not installed any apps to my macbook since Monterey 12.2, I use the macbook exclusively for work and I'm very strict on what kind of apps I install on there so I'm 100% sure about this.


Due to points 2, 3 and 7 I firmly believe this is a software-related issue. I thank you all in advance.

MacBook Pro 16″, macOS 12.5

Posted on Jul 29, 2022 9:37 AM

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7 replies

Jul 29, 2022 9:46 AM in response to nullRouted

16-in 2019 intel MacBook Pro heat and performance:

This computer was built with a ninth generation 14nm Intel processor. The only way to meet the target performance was to make it a six or eight core processor. This processor generates an enormous burst of heat when it does Turbo Boost, and there is only one cooling rail shared by both the CPU and GPU. So getting Either side too hot ramps up the fans.


This processor was supposed to be an eleventh-generation 7nm processor, but intel is three years late, and is only starting to ship its tenth generation 10nm processors now.


The drive in this computer is more than 100 times the typical speed of computers a decade older. It is the "Muscle Car" of notebook computers. If you have installed software that wastes computer resources on a regular basis, such as third-party Virus Scanners, speeder-uppers, Cleaner-uppers/Removers, Optimizers, third-party file Sync-ers such as DropBox, OneDrive, or GoogleDrive, or a VPN that you installed yourself, it will do busywork at previously-impossible speeds — heating up at a ferocious rate. This older junky software used to run as fast as it could, then would then have to wait for the disk drive to continue to waste resources. with really fast drive, that drive restriction is gone.


Apple DID redesign the cooling system for this specific Mac. New, high-efficiency fans are used. But for some uses, that is still not enough.


Some of the best advice is to install Turbo Boost Switcher and turn off CPU Turbo Boost. This reduces the huge sudden overheating brought on by Turbo Boost, that simply does not translate into real-world performance gains.


For external displays, changing away from HDMI to DisplayPort family (or to DisplayPort over ThunderBolt or USB-C) will reduce the Voltages and slightly reduce the heat generated. It is a good thing to do, but it may not be enough to solve this issue by itself.

Jul 30, 2022 6:11 AM in response to nullRouted

Refreshing the information on the displays, especially the cursor position, is done at low priority the background. When the CPU is very busy, the screen may lag and even seem to freeze.


You can use Activity Monitor to see if your CPU power is being hogged by any task in particular. This article is one page from an Activity Monitor guide:


View CPU activity in Activity Monitor on Mac - Apple Support



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Jul 29, 2022 10:07 AM in response to nullRouted

Welcome to the Apple User-to-User Support Communities. Readers here are generally other Users like you, NOT paid Apple employees. There is no follow up from posting here, and the best use of this site is for brainstorming potential solutions developed by other Users.


You reported that your Mac freezes so badly your displays go dark.


The accumulated wisdom readers here is reflected in my post. Some of it may not apply to you. If you have read it and tried some of those suggestions and not obtained any relief, that in itself moves the process along.


If you have no patience for User suggestions that may be contain divergent suggestions as well, please use this link instead:


Get Support


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MacBook Pro freezes for several seconds when connected to two external monitors

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