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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Daughter has dropped her iPhone XR in running water, it worked okay initially then screen went all glitchy and now no screen or power at all it seems. I'd like to sell it for spares / repair on eBay but want to know if there's a way to wipe it first? I've connected to laptop via cable but itunes doesn't connect so must be completely dead.
Anyone any ideas?
You don’t. Not to worry. As long as there was a passcode set on the phone, the data is encrypted and unrecoverable.
If there was no passcode set, recycle it. Don’t sell it.
You don’t. Not to worry. As long as there was a passcode set on the phone, the data is encrypted and unrecoverable.
If there was no passcode set, recycle it. Don’t sell it.
There was a passcode set, should I also go to @icloud.com on set the device to erase so when ever someone fixes it and connects to wifi it will erase?
How Do I Wipe A Dead iPhone
