Update Apple ID settings - verification failed

Question

Level 1

4 points

Update Apple ID settings - verification failed

Hi,

I got the periodic "Update Apple ID settings" on my iPad Pro, but for the first time when I enter the unlock code for another device (i.e. the third code requested in the process, the first two are my Apple ID and the iPad unlock code) I get the "Verification Failed" message.

I have selected different devices (personal iPhone, work iPhone and my Mac Mini) and it is the same every time. I know that I am entering the correct unlock code for these devices, but the "Update Apple ID settings" process will not accept that I am entering the correct code.

Is this something I should raise with Apple support or does someone have an easy fix?

BTW - I have tried restart of the iPad and my other devices, but that did not help.

Posted on Jul 30, 2022 2:48 AM

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Answer 1

Raicya

Level 10

210,087 points

Jul 30, 2022 3:00 AM in response to MkivMark

See -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security – Apple Support (UK)

or -> Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

or -> Contact Apple Support -> Get Support (apple.com)

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Answer 2

MkivMark Author

Level 1

4 points

Jul 31, 2022 7:02 AM in response to Eric Root

Thanks - in the end I just left it overnight and when I tried it in the morning it was no longer asking for a third verification (the unlock code from another device).

Now everything is in the cloud I think "did you wait overnight and try it again?" is the new "have you tried turning it off and on again?".

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Answer 3

Eric Root

Level 10

685,221 points

Jul 30, 2022 8:43 AM in response to MkivMark

If you see an option to reset encrypted data, several people have posted that they did that and lost little to no data.

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Answer 4

MkivMark Author

Level 1

4 points

Jul 30, 2022 3:06 AM in response to Raicya

You are not answering the question I asked and I am perfectly aware of how to contact Apple support. I am asking if someone else already saw this problem and has an easy fix.

Honestly, I don't know why communities are filled with unhelpful people like you, who don't read the question that is being asked and instead answer a different question and waste time, compute and storage resources with your garbage.

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