You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 15.6 not updating, won't install

My phone is plugged in, connected to internet by WiFi but error message says it’s not connected to internet and iOS 15.6 update won’t install. (And, I have tons of memory.) Is there a fix?


[Re-Titled by Moderator]

Posted on Jul 30, 2022 6:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2022 6:22 AM

If updating wirelessly isn't working, please try and update via a pc or mac


Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

  1. Open a finder window
  2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable
  3. Select your device in the left sidebar of the finder window
  4. click general, then click check for update
  5. Click download and update.
  6. If asked, enter your iPhone passcode


Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

  1. Open iTunes
  2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable
  3. Click device button in the iTunes toolbar
  4. In the summary tab, click check for update
  5. Click download and update, follow The on screen instructions
  6. If asked, enter your iPhone passcode.


7 replies
Question marked as Top-ranking reply

Jul 30, 2022 6:22 AM in response to Gaylus

If updating wirelessly isn't working, please try and update via a pc or mac


Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

  1. Open a finder window
  2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable
  3. Select your device in the left sidebar of the finder window
  4. click general, then click check for update
  5. Click download and update.
  6. If asked, enter your iPhone passcode


Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

  1. Open iTunes
  2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable
  3. Click device button in the iTunes toolbar
  4. In the summary tab, click check for update
  5. Click download and update, follow The on screen instructions
  6. If asked, enter your iPhone passcode.


Jul 30, 2022 6:23 AM in response to Gaylus

We assume that you really do have a good Internet connection and the VPN....if you have one installed.....is turned off.


Check to make sure that you don't have a previous update that was not installed, or not installed correctly.


  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest update again


If still no luck, we'll have to try updating using a Mac or PC


Aug 3, 2022 7:41 PM in response to Gaylus

Do this

Check to make sure that you don't have a previous update that was not installed, or not installed correctly.


  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.

4.***Restart your phone powering off then back on

5.Go to Settings > General > Software Update and download the latest update again


iOS 15.6 not updating, won't install

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.