Why can't I call from my iCloud account on iMessages? It immediately hangs up, and my friend can't call me from this account because it says, "Choose another phone number or email address to call "Aaliyah." *******@Icloud.com in the contact card is not available for FaceTime." Can someone help me out?
iPhone 6 Plus, iOS 12
Hello aaliyah_taylor24,
It sounds like you aren't able to send or receive FaceTime audio calls using your account. Other than your iCloud account, are you seeing any phone numbers or other email accounts that you can be reached at? Have you activated your FaceTime with your phone number? This article may also help: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
1. Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts Internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS.
Hello aaliyah_taylor24,
It sounds like you aren't able to send or receive FaceTime audio calls using your account. Other than your iCloud account, are you seeing any phone numbers or other email accounts that you can be reached at? Have you activated your FaceTime with your phone number? This article may also help: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
1. Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts Internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS.
iCloud problem
