You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: PROFFESSER
PROFFESSER Author
User level: Level 1
4 points

What do youDO WHEN YOU BUY A PHONE USED FROM A FRIEND AND ITS STILL LOCKED

WHAT DO YOU DO I BOUGHT A I PHONE 6 FROM A FRIEND WHO JUST PASSED AWAY NEVER CHECKED THE PHONE I JUST DID AND IT HAS A ICLOUD NAME THAT IS NOT MINE



iPhone 6 Plus, iOS 12

Posted on Jul 30, 2022 8:48 PM

Reply
Question marked as Top-ranking reply
User profile for user: muguy
muguy
User level: Level 10
82,405 points

Posted on Jul 30, 2022 9:00 PM

You'll need to know the username and password or the device will never be usable for you. Perhaps the family will follow: How to request access to a deceased family member's Apple account - Apple Support


Otherwise, recycle the device responsibly.

View in context

Similar questions

3 replies
User profile for user: Kurtosis12
Kurtosis12
User level: Level 9
66,910 points

Jul 30, 2022 9:11 PM in response to PROFFESSER

It is Activation Locked, a factory reset will not unlock it.

Chances are you won't be able to unlock it. If you can get a family member to take it to an Apple store with a death certificate, they may unlock it for you.


Read through the following article it says they can also help with unlocking their phone.

How to request access to a deceased family member's Apple account - Apple Support


Reply

What do youDO WHEN YOU BUY A PHONE USED FROM A FRIEND AND ITS STILL LOCKED

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up