CarPlay connection error

Everything working then now says CarPlay connection error … removed everything plus Uconnect app and started over but same message … any thoughts?

Posted on Jul 31, 2022 10:26 AM

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Question marked as Top-ranking reply

Posted on Aug 1, 2022 1:14 PM

Hi Nigeljgb,


Thanks for coming to Apple Support Communities for help today.


We have some steps that should be able to help with CarPlay: If you need help with CarPlay


If CarPlay doesn't work like you expect, learn what to do.


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:


  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you still have issues connecting to CarPlay, contact Apple Support."

1 reply
Question marked as Top-ranking reply

Aug 1, 2022 1:14 PM in response to Nigeljgb

Hi Nigeljgb,


Thanks for coming to Apple Support Communities for help today.


We have some steps that should be able to help with CarPlay: If you need help with CarPlay


If CarPlay doesn't work like you expect, learn what to do.


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:


  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you still have issues connecting to CarPlay, contact Apple Support."

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CarPlay connection error

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