I went to the apple store yesterday and got assistance with backing up my phone to iCloud and then my phone was reset. I am still not seeing some of me text messages and conversations that were there before.

I went to the apple store yesterday and got assistance with backing up my phone to iCloud and then my phone was reset. I am still not seeing some of me text messages and conversations that were there before the reset. I am concerned. I have important information missing.


could my phone still be undergoing an update.


I keep seeing a message saying that the download has been paused? I am completely confused and concerned. Please advise??!!

iPhone 13 Pro Max

Posted on Jul 31, 2022 12:27 PM

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Posted on Jul 31, 2022 3:25 PM

Depending on the size of the backup, it could still be getting back on your iPhone. Are you certain that your messages were backed up with iCloud? Just to double-check:


Go to Settings -> click on your name at the top -> iCloud


Scroll down the list of apps that are being backed up with iCloud and make sure "Messages" is turned on (the switch will be green).


Because you said that some of your messages are not showing up, it may still be uploading. If you're not on wifi, that might help if you can get on wifi. I'd also plug the phone into a charger too.

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Question marked as Top-ranking reply

Jul 31, 2022 3:25 PM in response to lillieth288

Depending on the size of the backup, it could still be getting back on your iPhone. Are you certain that your messages were backed up with iCloud? Just to double-check:


Go to Settings -> click on your name at the top -> iCloud


Scroll down the list of apps that are being backed up with iCloud and make sure "Messages" is turned on (the switch will be green).


Because you said that some of your messages are not showing up, it may still be uploading. If you're not on wifi, that might help if you can get on wifi. I'd also plug the phone into a charger too.

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I went to the apple store yesterday and got assistance with backing up my phone to iCloud and then my phone was reset. I am still not seeing some of me text messages and conversations that were there before.

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