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iPad is asking for passcode to update, but I haven't set one

Ipad6 suddenly requesting a passcode for an update. I never set a passcode. Help.


[Re-Titled by Moderator]

Posted on Jul 31, 2022 10:21 PM

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Question marked as Top-ranking reply

Posted on Aug 1, 2022 8:21 AM

If you use Touch ID, you did create a passcode, because you couldn't set up or use Touch ID without a passcode.


You have two options. If you are updated to at least iPad OS 15.2 or higher, can reset the passcode without a computer using these directions --> How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


If you are not updated to iPad OS 15.2 or higher, you will to erase your iPad, using your computer with iTunes (Windows) or Finder (Mac Catalina or higher), by following the directions in this link --> If you forgot your iPad passcode - Apple Support

4 replies
Question marked as Top-ranking reply

Aug 1, 2022 8:21 AM in response to mshumph

If you use Touch ID, you did create a passcode, because you couldn't set up or use Touch ID without a passcode.


You have two options. If you are updated to at least iPad OS 15.2 or higher, can reset the passcode without a computer using these directions --> How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


If you are not updated to iPad OS 15.2 or higher, you will to erase your iPad, using your computer with iTunes (Windows) or Finder (Mac Catalina or higher), by following the directions in this link --> If you forgot your iPad passcode - Apple Support

Aug 1, 2022 8:50 AM in response to mshumph

Much of your iPad’s advanced functionality simply won’t work unless a Passcode has been initially set - such as TouchID/FaceID and Keychain - and for this reason alone it is perhaps likely that a Passcode has been previously set.



An iPad passcode cannot be recovered, reset or modified from another device.


iPadOS 15.2 or later with a forgotten/unknown Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

iPad is asking for passcode to update, but I haven't set one

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