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User profile for user: spaska76
spaska76 Author
User level: Level 1
4 points

Not a valid payment without a document and a trace from apple.com/bill for 139.99 BGN. 

I don't have any information about such a purchase for 139.99 BGN or for a subscription, neither on email in the mail, nor in the history of purchases, nor anywhere, but they were deducted from my bank account, together with this 1.99 BGN, which are to buy iCloud storage and for which I have an invoice email. And I have no information about this 139.99 BGN. I've checked everywhere. I can't get through to anyone at apple to find out what they are for and ask for a refund.Please for advice.


iPhone 12 Pro, iOS 15

Posted on Aug 1, 2022 8:19 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Posted on Aug 2, 2022 6:54 PM

See the Apple Support article(s) below. Link to contact Apple Support in the article.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.    *



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User profile for user: Allan Jones
Allan Jones
User level: Level 9
72,368 points

Aug 1, 2022 11:46 AM in response to spaska76

I don't have any information about such a purchase...


Neither do we. You are addressing other end uses here, not Apple.


If it does not showin your purchase histore then it is likely a scammer. That scam has been around since 2014 per a security site I saw yesterday.


Is there a phone number associated with the bill? If so Google it. I did one yesterday and got a long list of hits from people who had been scammed by criminal posing as Apple.


If the is the case, Apple cannot fix this because it is not on their books. Contact your bank or card issuer immediately and notify then of a fraudulent transaction. When this happened to us, within 24 hours AMEX had the charges confirmed as from scammers, removed the charges from our acct, and issued my wife a new card account number.


A new card number is important because if you are getting these, some miscreant has that card number.

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Not a valid payment without a document and a trace from apple.com/bill for 139.99 BGN.

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