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unknown error occurred (0x10CC0026)

Can't synch music on iPhone

iPhone 12 Pro, iOS 15

Posted on Aug 1, 2022 10:48 AM

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Error message on PC when syncing to iTunes My iTunes account on my PC keeps popping up an error message when I'm trying to sync my phone to the iTunes account. I would just like to get my music from my Apple music on my iTunes that is on my iPhone to be on my iTunes on my PC as well. The Error code that pops up says, The iPhone "Cole's iPhone" cannot be synced. An unknown error has occurred (-54). Any help that you can offer would be much appreciated. Thank you in advance.
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1 reply

Community Specialist

Aug 2, 2022 11:44 AM in response to unknown_error_occurred_0x10CC

Hey unknown_error_occurred_0x10CC,

It sounds like you're getting an error when trying to sync your iPhone on your Mac.

This article explains your syncing options: Sync your iPhone, iPad, or iPod using your computer - Apple Support

We'd recommend trying the steps in this article to see if that helps: If you see error -5000, -69, 13010, or 13014 when you sync music from your Mac - Apple Support

Thanks!

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unknown error occurred (0x10CC0026)

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