cannot cancel subscription purchased by child - no acces to the phone.
I'm divorced and the mother my children is blocking me to see them I HAVE NO CONTACT AT ALL (parental alienation - for anyone who is not aware what that is, its affecting THOUSENDS of families a year and has devastating effect on children on the long term) on topic: During the divorce my son (11) part of family sharing managed to purchase subscriptions for some apps. I still don't understand how as shared purchases where off.... you also cannot delete a child till 13 yrs which in itself is RIDICULOUS that it's not editable once added. I am now charged weekly for apps I CANNOT CANCEL AT ALL. I don't know what happened to this iPhone or where it is. I have no acces to it. I called Apple ; you get a big fat 'you're out of luck buddy'... they can do NOTING as you must have the iPhone where the app it was purchased on to cancel the subscription. I tried to get a refund / cancel through the report a problem link in the invoice but it doesn't work as it and gives an error. Also tried to log in to my child account but password is changed ... resetting the account also doesn't work because of 2FA.... is It's hard to believe a 'small tech' company like Apple cannot manage their own internal systems to cancel this... maybe someone knows a solution...... the situation is already terrible enough and now throwing away money on top of that...