Can connect to Windows SMB server via Finder but not within apps ie Outlook or Chrome

Since I updated to Catalina I can no longer connect to an SMB share on a Windows 10 Server through applications. For example to attach a document to an email or upload a file to a website.

Prior to this with Sierra installed I mapped a drive which would mount on boot and had no problems browsing the windows network to find files.

I can use Finder to connect to a server by name but I find after a while it disconnects. However while still connected if I try and browse the network through "Attach File" within outlook 2016 or download a pdf the window says connecting but never finally connects.

For information I also have SMB v1.0 activated on the Windows 10 server in order for older versions of Linux to connect

Posted on Aug 2, 2022 4:23 AM

Reply

Similar questions

7 replies

Aug 4, 2022 6:19 PM in response to Fozzy_Bear

Years ago I had a somewhat similar issue when using Linux to connect to an SMB share on a Linux server. I could work with the files just fine in the file explorer apps, but an app like VLC would not always play the videos from that share even though it saw the files. I believe the problem was with how the connection to the SMB share was made. I believe I was using KDE at the time. Using KDE's Dolphin (file explorer app) to connect to share versus connecting via command line would was the reason for the failure. Unfortunately that was so many years ago I don't recall what was different between how those mounts were made although one of the posts I found at the time did explain it.


FYI, I know macOS dropped the open source SMB implementation used for years in macOS and developed their own custom SMB implementation at some point. So a lot of older information online may no longer apply to more recent versions of macOS as regards to configuration files and settings. Here are some posts I found....maybe they will spark an idea.


Seems like this other forum post shows the issue from a few years ago with Catalina:

https://superuser.com/questions/1515899/smb-access-issues-server-2016-from-mac-catalina


Maybe this will give you some clues as well even though it references Big Sur accessing SMB shares on a TrueNAS server:

https://www.truenas.com/community/threads/what-are-the-optimal-macos-settings.93986/


Here is another forum post about Catalina and some SMB shares:

https://apple.stackexchange.com/questions/362739/what-causes-some-network-drives-using-smb-no-longer-connect-to-macos-catalina/363648#363648


I believe Catalina will use SMBv3 by default and connect using SMBv3 if possible and goes backwards from there if necessary. You must be using some very old Linux system if it only supports SMBv1. Any Linux since 2015 I believe should support SMBv2. I think I would find another way to share files instead of having SMBv1 enabled at all.



Aug 4, 2022 4:07 PM in response to Fozzy_Bear

Hi Fozzy_Bear,


If you're able to access the SMB share with Finder, but not with those third-party app, then it's time to check with the app developers.

First, verify that those third-party apps are uo to date, as that can make a difference.

How to manually update apps on your Apple device - Apple Support

How to manually update apps on your Mac
1. Open the App Store.
2. In the sidebar, click Updates.
3. Click Update next to an app to update only that app, or click Update All.
Mac showing a list of available updates for 3 different apps.
If you didn’t get the app from the App Store on your Mac, contact the app developer to get help with updates.

If still an issue, contact the owner or the IT department for the SMB share and the app developers, to verify compatibility with macOS Catalina.

How to contact an app developer - Apple Support


Take care!


Aug 7, 2022 12:34 AM in response to mingoslkd

Thank you mingoslkd but this is not an App issue. The Apps I am referring to are things like Photoshop Elements 2022, Google Chrome (latest version) amd Microsoft Outlook 365 (latest version) Even Catalina's own Safari has problems and that came out a few days ago. This is more of an underlying network issue. There have been other posts online with similar issues as pointed out by HWTech below. I need to keep looking for a reliable fix as Apple is unlikely to release many more updates now that they have released Ventura


Aug 4, 2022 3:16 AM in response to Eric_G1

Thank you Eric_G1,

I have been all through those troubleshooting guides plus youtube videos and other websites without success. Evidently there was a know issue with Catalina in that it would not connect to an SMB share using the computer name only the IP address but I thought that had been fixed? My problem however is that I can connect to the SMB share easily with Finder but if I try to access the share through an application such as saving a pdf form from a website or a graphics file in Photoshop Elements, or try an attach a file to Outlook 2016 it just hangs at Connecting and finally times out.

I should point out that it worked fine in Mavericks before I had to upgrade to Catalina. I am stuck with finding a solution to this issue

I would also like to know if Catalina uses SMBv3 as currently I have SMBv1.1 enabled on the Windows 10 based server as some versions of linux don't use SMBv3 and cant connect.

Aug 7, 2022 12:45 AM in response to HWTech

Thank you HWtech, Those are some interesting discussions you have linked to. Some repeat issues and possible fixes I have found elsewhere. I need to explore these areas in more detail and try and make some changes on my network server.


You make a good point about SMBv1. My Linux machines are both now Ubuntu 18.04.4 LTS Bionic Beaver(stuck on 18.04 as needs to be 32bit) but I still had problems getting SMB connections unless I reactivated SMBv1 on Windows 10.


18.04.4 has SMBv3 support built in so perhaps I need to investigate this first and then force Catalina to use SMBv3 to see if that makes any difference.

There is also some interesting discussion regarding Host Files. As I am on a home LAN and not a domain there is no local DNS server so perhaps looking at host files might help network discovery.

Thanks for your help

Aug 7, 2022 2:08 PM in response to Fozzy_Bear

I think you will find it easier to figure out your SMB issues by getting Ubuntu working with a Win10 SMBv3 share. Once you figure out the issue here, then you may find macOS connecting properly.


FYI, macOS Ventura has not been publicly released yet as it is still in Beta. macOS Ventura is expected to be released later this year around Oct. if Apple follows their previous trend of OS releases.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can connect to Windows SMB server via Finder but not within apps ie Outlook or Chrome

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.