Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone unavailable

My iPhone has been displaying "iPhone unavailable" for over 1 week now. Screen lock passcode entered accidentally wrong in pocket. (after an update screen would turn on and allow for pocket dialling)


Will apple charge me for this ?


I have tried connecting to iTunes but recovery failed after multiple attempts.

Seems I'm at a dead end.


I am the only user of this phone.

Have proof of purchase from brand new (iphone11)


Out of warranty now apparently

iPhone 11, iOS 15

Posted on Aug 2, 2022 10:18 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2022 12:59 PM

If you have an Apple Store near you, you can make a Genius Bar appointment. There's no charge for them to look at the phone, even if it's not under warranty. If it's some little fix, they most likely won't charge you. But, they will let you know before doing anything what the cost would be.


Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Aug 2, 2022 12:59 PM in response to nylah82

If you have an Apple Store near you, you can make a Genius Bar appointment. There's no charge for them to look at the phone, even if it's not under warranty. If it's some little fix, they most likely won't charge you. But, they will let you know before doing anything what the cost would be.


Genius Bar Reservation and Apple Support Options - Apple

iPhone unavailable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.