Oticon Hearing Aids disconnection issues.

It would be great if Apple service people would actually listen to what someone says in a request. Insensitively posted canned responses are not helpful at all. Hearing aid functionality has gone down with each successive update of your operating system for the past two iterations. In order to have phone functionality, I now have to reconnect my aids with the BT protocol every single day and sometimes multiple times in a day. I returned 2 brand new Phonak aids because it would take 10-30 seconds for the audio in a phone call to connect--clearly unacceptable. Now I have 2 new Oticon aids, which have used native iphone protocols for years and they lose their connectivity entirely every time they are powered down. I must keep all BT to other Apple phones and tablets turned off because different devices cause conflicts with any connection to my aids, even established connections (this is a direct violation of the protocol). My previous Oticon aids worked better. The problems coincide with OS releases and nothing else. Apple Support does not program the OS, but you could respond that your programming team has been made aware of the growing issues that affect customers with hearing aids. We are all having more connectivity issues than ever before and Apple should at least acknowledge the problems its people are causing, instead of posting meaningless canned responses. [Insert drumroll here in anticipation of another irrelevant canned response]

Hi jpratch,

Regarding your dissatisfaction with the article If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch, it may help to know there's a different article for pairing hearing devices with your iPhone. You can view the steps below from the article here: Use hearing devices with iPhone

"Pair a hearing device with iPhone

If your hearing devices aren’t listed in Settings > Accessibility > Hearing Devices, you need to pair them with iPhone.

1. Open the battery doors on your hearing devices.
2. On iPhone, go to Settings > Bluetooth, then make sure Bluetooth is turned on.
3. Go to Settings > Accessibility > Hearing Devices.
4. Close the battery doors on your hearing devices.
5. When their names appear below MFi Hearing Devices (this could take a minute), tap the names and respond to the pairing requests.
6. Pairing can take as long as 60 seconds—don’t try to stream audio or otherwise use the hearing devices until pairing is finished. When pairing is finished, you hear a series of beeps and a tone, and a checkmark appears next to the hearing devices in the Devices list.

You need to pair your devices only once (and your audiologist might do it for you). After that, your hearing devices automatically reconnect to iPhone whenever they turn on."

Additionally, you can view other helpful links from the guide page here: Get started with accessibility features on iPhone and Accessibility - Hearing - Apple

If the issues with connectivity occur after a normal restart of your devices, reach out to Apple Support directly to further assist.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best.