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Level 1

4 points

Can not do a hard reset on my I phone 12 , screen is frozen

I have tried to do a hard reset on my I phone 12 , does not work , screen is frozen , icons do not work

iPhone 12 Pro, iOS 15

Posted on Aug 2, 2022 5:15 PM

Top-ranking reply

Level 10

214,590 points

Posted on Aug 2, 2022 5:33 PM

THEN

THEN

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

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