Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cannot open my emails

since the latest update i cannot open my emails , the page flashes up for 5 seconds and then shuts down , is there a new setting or has the update caused this problem

MacBook Air

Posted on Aug 3, 2022 3:37 PM

Reply
Question marked as Best reply

Posted on Aug 4, 2022 4:04 AM

With the Mail Application completely closed ( not Active and minimized in Dock ).


Hold the SHIFT Key and click the Mail icon to launch the application in a Safe Mode


Does it launch?


Still having issues with Mail >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

3 replies
Question marked as Best reply

Aug 4, 2022 4:04 AM in response to Neil Branchflower

With the Mail Application completely closed ( not Active and minimized in Dock ).


Hold the SHIFT Key and click the Mail icon to launch the application in a Safe Mode


Does it launch?


Still having issues with Mail >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

Aug 6, 2022 2:31 AM in response to Neil Branchflower

1 - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


2 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


3 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance

cannot open my emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.