Notification volume too loud

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Level 1

8 points

Notification volume too loud

While listening to music using headphones set at low volume, calls and other notifications sometimes blast through the headphones at a painfully high volume. Adjusting iPhone notification volume doesn’t help as this volume seems to be changing on its own. Adjusting “change with” or silencing phone doesn’t help. If I use the iPhone safety feature to reduce loud sounds, minimum volume of my music becomes too loud for me to listen to music using the headphones. The Only safe way to listen to music through headphones is with my notifications silenced, but then I miss phone calls and texts. Why is my notification volume changing on its own? And why does using the “reduce loud sound” feature increase my music’s minimum volume?

iPhone 5s, iOS 12

Posted on Aug 3, 2022 4:33 PM

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Answer 1

ColleenD1

Community Specialist

Aug 4, 2022 11:52 AM in response to macwilld

Hi macwilld,

Welcome to Apple Support Communities. We understand that you're having an issue with the volume of your notifications when using your headphones. We'd like to help.

Do you notice that this issue happens when your listening to a specific type of audio? For example, are you playing music through Apple Music? If so, are you streaming it or playing downloaded music. Does it happen when you're watching a video in an app? If so, which apps appear to be affected? Finally, do you notice this on Wi-Fi, cellular, or both?

Let us know and we'll continue to help from here.

Take care!

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Answer 2

macwilld Author

Level 1

8 points

Aug 4, 2022 12:53 PM in response to ColleenD1

Hello. Thanks for responding. These problems occur when I'm listening to music downloaded onto my iPhone and also when I'm using an app that plays white noise (rain, ocean waves). I don't use the headphones for anything else (no videos). It also occurs when I'm listening to nothing, only using the headphones to cancel out environmental noise (they are noise-cancelling headphones) but staying connected to my phone so that I don't miss calls/texts. The headphones are connected to the phone via Bluetooth. I'm not sure how to answer the WiFi/cellular question but I think WiFi is the correct answer. It might help to know that when I use a cord to plug the headphones directly into the phone, I no longer have these issues with setting safe volume levels. But I'd like to use Bluetooth and not be tethered to my phone. Any ideas? Thank you.

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Answer 3

Grace2211

Community Specialist

Aug 5, 2022 10:06 AM in response to macwilld

Macwilld,

Thanks for providing us with the additional details. Have you tried another pair of headphones to see if you experience the same behavior?

If so, we recommend that you contact Apple Support directly. Depending on your region, you may be able to contact them here: Get Support

Best wishes!

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Notification volume too loud

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