Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Email on iPad is going to the Junk mail folder

Email from the same sender was going to the Inbox in March 2022, now it's going to the Junk Mail folder. I can't find a way to mark the email as 'not junk'.

iPad, iPadOS 15

Posted on Aug 4, 2022 6:04 AM

Reply
Question marked as Best reply

Posted on Aug 4, 2022 8:51 AM

iOS/iPadOS15 doesn’t have an obvious method of marking an email as “not junk”.


Instead, if Mail is being incorrectly routed to your Junk folder, simply move the email message to your inbox. In this way your Mail App can learn that messages incorrectly categorised as Junk should instead be delivered to your inbox.

2 replies
Question marked as Best reply

Aug 4, 2022 8:51 AM in response to J0eY563

iOS/iPadOS15 doesn’t have an obvious method of marking an email as “not junk”.


Instead, if Mail is being incorrectly routed to your Junk folder, simply move the email message to your inbox. In this way your Mail App can learn that messages incorrectly categorised as Junk should instead be delivered to your inbox.

Email on iPad is going to the Junk mail folder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.