I cannot turn off my phone. It locked up on me.

What can I do?

Posted on Aug 4, 2022 11:08 AM

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Top-ranking reply

Community Specialist

Posted on Aug 5, 2022 2:37 PM

Hi, diana from san juan

If your iPhone is completely unresponsive, you'll want to follow the steps listed here: If your iPhone won't turn on or is frozen

If that doesn't help, we'd recommend reaching out to Apple directly to look into this with you further: Apple Support

Cheers.

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2 replies

Top-ranking reply

jmarse1

Community Specialist

Aug 5, 2022 2:37 PM in response to diana from san juan

Hi, diana from san juan

If your iPhone is completely unresponsive, you'll want to follow the steps listed here: If your iPhone won't turn on or is frozen

If that doesn't help, we'd recommend reaching out to Apple directly to look into this with you further: Apple Support

Cheers.

Reply

Aug 6, 2022 4:05 AM in response to diana from san juan

THANK YOU! IT WORKED!!

Reply

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I cannot turn off my phone. It locked up on me.

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