Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Studio Display camera is stuck and doesn't rotate when the screen is rotated.

I've connected three different Apple laptops to it and all of them show it the same way. When I rotate into portrait orientation, the camera stays in landscape so I am sideways.


This was working and just stopped without any obvious reason.

Posted on Aug 4, 2022 1:22 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2022 2:57 PM

Turns out that the firmware update to 12.5 from 12.4 fixed it. The update is detected and pops up after updating Monterey to 12.5, then it downloads in the background (no way to force the update dialogue) and then shows as a specific update, separate from the OS. Once this shows, it applies and says not to unplug or restart anything. That completes and then the display restarts and the OS requires login again. It appears to be an issue with M1 compatibility and the Studio Display as rotation only worked on the Intel MBP that I used previously. There is no mention of this anywhere else and support didn't know but suggested updating the OS and the firmware. Works like a champ now.

3 replies
Question marked as Top-ranking reply

Aug 9, 2022 2:57 PM in response to Dartiguan

Turns out that the firmware update to 12.5 from 12.4 fixed it. The update is detected and pops up after updating Monterey to 12.5, then it downloads in the background (no way to force the update dialogue) and then shows as a specific update, separate from the OS. Once this shows, it applies and says not to unplug or restart anything. That completes and then the display restarts and the OS requires login again. It appears to be an issue with M1 compatibility and the Studio Display as rotation only worked on the Intel MBP that I used previously. There is no mention of this anywhere else and support didn't know but suggested updating the OS and the firmware. Works like a champ now.

My Studio Display camera is stuck and doesn't rotate when the screen is rotated.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.