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when I go into settings/general/about where it says camera it says unknown part but I have never had my phone fixed for anything so why it’s giving me this message I don’t understand.

when I go into settings/general/about where it says camera it says unknown part but I have never had my phone fixed for anything so why it’s giving me this message I don’t understand.

iPhone 12 Pro Max, iOS 15

Posted on Aug 4, 2022 3:56 PM

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Posted on Aug 5, 2022 12:51 AM

It can also give that kind of message if the part has failed.

First try a Forced restart Force restart iPhone – Apple Support (UK)

If no better you should arrange a repair iPhone Repair - Official Apple Support

Or

 Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"

See also:  Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 


1 reply
Question marked as Best reply

Aug 5, 2022 12:51 AM in response to TipofTexas

It can also give that kind of message if the part has failed.

First try a Forced restart Force restart iPhone – Apple Support (UK)

If no better you should arrange a repair iPhone Repair - Official Apple Support

Or

 Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"

See also:  Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 


when I go into settings/general/about where it says camera it says unknown part but I have never had my phone fixed for anything so why it’s giving me this message I don’t understand.

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