I can't access Touch ID on my iPhone 11

Hi, I have an iPhone 11, I need to use touch ID because of my disability but I can’t seem to access it, my phone is only letting me use face ID, is there a way I can change this?, If not what would you recommend?


[Re-Titled by Moderator]

iPhone 11, iOS 15

Posted on Aug 4, 2022 10:32 PM

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Question marked as Top-ranking reply

Posted on Aug 4, 2022 10:34 PM

The iPhone 11 does not have a Touch ID feature, only Face ID. If you really must use Touch ID I recommend an iPhone SE 2022 model. This is the newest iPhone model featuring Touch ID. The iPhone X,XR,XS, 11 series, 12 series and 13 series all feature Face ID instead of Touch ID

3 replies

Aug 4, 2022 10:35 PM in response to 03Simone2498

03Simone2498 Said:

"Touch ID: Hi, I have an iPhone 11, I need to use touch ID because of my disability but I can’t seem to access it, my phone is only letting me use face ID, is there a way I can change this?, If not what would you recommend?"

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Troubleshooting Touch ID:

Clean your Finger:

Is your finger clean and dry? If not, clear it, rinse it with water, and the dry it up.


Still having Issues?

Go Here: If Touch ID isn't Working on your iPhone or iPad - Apple Support

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I can't access Touch ID on my iPhone 11

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