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iPhone XR says it's not connected to internet while updating

what can I do if I’m trying to update my phone and it keeps saying “not connected to internet when I am” and I have an iPhone xr


[Re-Titled by Moderator]

Posted on Aug 4, 2022 10:42 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2022 10:44 PM

nobody23 Said:

"what can I do if I’m trying to update my phone and it keeps saying “not connected to internet when I am” and I have an iPhone XR"

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Troubleshooting iPhone Updates:


A. About Internet Connections:

Just because you are connected to WiFi doesn’t mean you are connected to the Internet. Note that you might be using internal services. Or it could be that Screen Time is getting in the way.


B. So, Update Using a Computer:

2 replies
Question marked as Top-ranking reply

Aug 4, 2022 10:44 PM in response to nobody23

nobody23 Said:

"what can I do if I’m trying to update my phone and it keeps saying “not connected to internet when I am” and I have an iPhone XR"

-------


Troubleshooting iPhone Updates:


A. About Internet Connections:

Just because you are connected to WiFi doesn’t mean you are connected to the Internet. Note that you might be using internal services. Or it could be that Screen Time is getting in the way.


B. So, Update Using a Computer:

Aug 4, 2022 10:49 PM in response to nobody23

Try to update via a pc or Mac instead



Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

  1. Open a finder window
  2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable
  3. Select your device in the left sidebar of the finder window
  4. click general, then click check for update
  5. Click download and update.
  6. If asked, enter your iPhone passcode



Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

  1. Open iTunes
  2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable
  3. Click device button in the iTunes toolbar
  4. In the summary tab, click check for update
  5. Click download and update, follow The on screen instructions
  6. If asked, enter your iPhone passcode.


iPhone XR says it's not connected to internet while updating

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