You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone stuck on black screen

I went to check my phone in the middle of the night and the screen was black but I could still hear my notifications. I have tried a force reset 2 different ways but it just ends up calling emergency SOS so I have to stop it. I have only had the phone for a little over a month.

Posted on Aug 4, 2022 11:45 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2022 11:46 PM

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support
  3. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  4. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

1 reply
Question marked as Top-ranking reply

Aug 4, 2022 11:46 PM in response to Hollygaj123

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support
  3. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  4. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Phone stuck on black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.