I receive a text from phone #1, when I reply, the reply goes to phone #2. A reply should go back to the original number not a different phone number.
In this case, I have both phone #1 and #2 listed under the same contact. The reply should go back to the number it originated from, not an alternate number.
Looks like an IOS bug. Why is IOS changing the number on the reply?
iPhone 11 Pro
I'm sorry, but that is not helpful and will not solve the issue.
IOS is having issues with text messaging when multiple numbers are provided for a single contact. IOS is replying to an incorrect phone number. It is not replying to the number that sent the message, but instead, replying to another number listed for this contact, maybe because that 2nd number is an iPhone. Apparently, I have not been able to describe this in a manner that can be addressed via this community.
In order to get around what appears to be an IOS defect, I have deleted the 2nd phone number on this contact and set up a separate contact for the 2nd phone number. I can now exchange texts with each of these phone numbers successfully. Since there is now only 1 phone number listed for each contact, IOS is able to reply to the correct phone number. Please consider addressing this scenario in future IOS updates.
I'm sorry, but that is not helpful and will not solve the issue.
IOS is having issues with text messaging when multiple numbers are provided for a single contact. IOS is replying to an incorrect phone number. It is not replying to the number that sent the message, but instead, replying to another number listed for this contact, maybe because that 2nd number is an iPhone. Apparently, I have not been able to describe this in a manner that can be addressed via this community.
In order to get around what appears to be an IOS defect, I have deleted the 2nd phone number on this contact and set up a separate contact for the 2nd phone number. I can now exchange texts with each of these phone numbers successfully. Since there is now only 1 phone number listed for each contact, IOS is able to reply to the correct phone number. Please consider addressing this scenario in future IOS updates.
dmazza01,
Thanks for following up. If possible, we recommend checking the phone number registered for iMessage on phone #2. This can be done in Settings > Messages > Send & Receive. We want to make sure there's no mix up with the phone numbers used with iMessage. Take a look at the following resource for more information: Add or remove your phone number in Messages or FaceTime - Apple Support
Also, let us know if there is any issue when sending and receiving messages to and from phone #2.
Cheers!
dmazza01,
They would have to (on their iPhone) remove your contact card and set it up again to be sure it's set up to send to appropriate number or you can both remove your contacts so only the number you want responded to is listed: Manage and delete contacts on your iPhone, iPad, or iPod touch
"Here's how to delete a contact:
"
You can also try removing the thread and starting a new one to see if it will then route properly: Delete messages on iPhone
If you still have issues, reach out to Apple Support directly: Get Support
Take care.
Hi dmazza01,
Thanks for coming to Apple Support Communities for help today.
Are these texts SMS or iMessages?
If they are iMessages, are phone #1 and phone #2 using the same Apple ID email? This could explain the issue here.
Let us know further details.
Have a fantastic day!
dmazza01,
Thank you for using the Apple Support Communities! We would like to clarify. Are these both your devices? Or is one a device you no longer have access to?
Thank you.
Thank you for the reply.
The incoming text is an SMS message. Phone 1, that is sending the text is not using an Apple ID. Phone 2 does have an Apple ID associated with it.
To be sure you understand the issue, Phone #1 send a text to my phone number, which is an Apple iPhone 11 Pro. When I reply to the text, it the reply does not go back to the number that sent the message, it gets sent to phone #2, which is an iPhone. Phone #2 did not send a text. Phone #2 never sees the initial text, but receives the reply to that initial text, causing great confusion. Why is the reply to the initial text going to the wrong number?
Unfortunately, I do not have access to the iPhone associated with #2, so cant check settings on that device. Remember, in this scenario, Phone #2 only receives the reply from me. They never see the initial text from phone #1.
Yes, I can and have been able to send iMessages to phone #2.
No, only one is my device.
Let's recap again:
Reply to a text are sent back to a different number than the number where the text was sent from
