Apple MagSafe Silicone Case Torn on First Use
My iPhone case tore the first time I put my phone into my back pocket which happened moments after removing it from the packaging. It didn’t take long before it became unusual.
iPhone 12 Pro Max, iOS 15
Question marked as
If you recently purchase this and you didn't abuse the product in anyway (normal use under what a reasonable person usually considers), then take it to the store you purchase it from and request an exchange. Hope this helps.