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my apple tv box has a defunct email address and I can't get my new one to stick

My apple TV box has an old email address that I no longer use. I sign in with my new account and the next time I turn it on it defaults to the old address. HELP! I'm tired of the process.

Posted on Aug 6, 2022 3:23 PM

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Question marked as Top-ranking reply

Posted on Aug 6, 2022 3:54 PM

What is your model Apple TV? Identify your Apple TV model - Apple Support

To best remove any trace of old user information, reset the device to factory settings, then set it up again.

Reset or restore your Apple TV to its factory settings - Apple Support

Set up your Apple TV - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 6, 2022 3:54 PM in response to crowntheking

What is your model Apple TV? Identify your Apple TV model - Apple Support

To best remove any trace of old user information, reset the device to factory settings, then set it up again.

Reset or restore your Apple TV to its factory settings - Apple Support

Set up your Apple TV - Apple Support

my apple tv box has a defunct email address and I can't get my new one to stick

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