Question about activation lock

Hi! I am trying to reset my iPad however I am stuck on the activiation lock. They are asking me for a password and my Apple ID. This Apple ID was used many years ago and I don’t have my password or Apple ID anymore. I tried reset my password multiple ways but it won’t let me to do so. Can you help me?


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Posted on Aug 7, 2022 7:49 AM

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Posted on Aug 7, 2022 7:55 AM

If you cannot reset the password of the Apple ID account used, you will need to enroll in account recovery in order to gain access to the account again, see this link and follow the instructions provided


How to use account recovery when you can’t reset your Apple ID password - Apple Support



2 replies

Aug 7, 2022 8:15 AM in response to Katequinn22

See if you can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address you can think of.


Apple ID - How to find your Apple  -  


Apple ID - Find  -     


Other ways to find your Apple ID


You can check to see if you're signed in to the App Store, FaceTime, or Messages on your iPhone, iPad, iPod touch, or Mac, or check to see if you're signed in to iTunes for Windows on a PC. You can also go to iCloud.com or appleid.apple.com and see if your Apple ID prefills on the sign-in screen.   


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

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Question about activation lock

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