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Here's what Apple says about responding to posts proposing answers to questions.
But when I've looked at responses, I don't see the "This solved my question" box highlighted above. More annoyingly, after I've replied, noting that the proposed solution doesn't help, it seems that my original post gets marked as "solved".
Anyone experience the same or am I missing something?
Only the original poster can mark a post in a thread as "solved". Looking at your posting history you have marked a couple of posts as solving your issue. Maybe I'm missing what your issue here is. Sorry about that.
BobThe Fisherman, thanks for responding.
Maybe I see what my problem has been -- I've been using the "Reply" button beneath a proposed solution. The boxes there -- "Helpful" & "This solved my problem" -- look like they have a drop down & multiple options, but they do not.
This time I am replying to my original post, not using the "Reply" button under your comments.
Thank you for that comment, babowa. Maybe I've been on autopilot, clicking a button because it looks like that will open a dropdown with different response options to select.
So this time I used the "Reply" button below your comment ...... I'm reasonably sure I didn't hit either the "Helpful" or "Best Answer" button. So hopefully I'll see that my question continues to appear "unsolved".
When you are the original author, you will also have a "best answer" button right next to the helpful button - that is the one that will result in the "solved" button. So, you must have hit that button since my reply now shows the green solved.
Using the reply button does not get posts marked - you just need to be careful that you don't accidentally hit the button next to it. That one does result in getting posts solved or helpful.
Preventing responses being marked as if they solve the issue when they don't
