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I can’t remember my password to my old iCloud account because it was hacked and I really want to get into it because my son died last year and I lost all his pictures and my Facebook account was also hacked and I honestly lost everything…I’m at a loss here I need those pictures of him from my iCloud and my old Facebook account can anyone help me PLEASE also I got a new iPhone
iPhone SE
Ruewater33 Said:
"My old iCloud account: I can’t remember my password to my old iCloud account because it was hacked and I really want to get into it because my son died last year and I lost all his pictures and my Facebook account was also hacked and I honestly lost everything.[...]"
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Troubleshooting a Hacked Apple ID:
I. Troubleshooting Forgotten Apple ID Credentials:
Use these Links:
I. Troubleshooting a Compromised Account:
Do Two Things:
A. Verify Your Devices:
Verify that you the devices logged in to your account or officially yours, by using this link:Â Check your Apple ID Device List to See where you're Signed in -Â Apple Support
B. Consider Modifying your Credentials:
Having been stollen, someone likey has your credentials. So, by all means, consider modifying them, starting with a new password.
C. Contact Apple Support:
Contact Apple Support, asking them to assist you with logging in to this account. The Apple ID would be an eMail address. Perform a trail & error login session with the Apple Rep, while on the phone with them, prior to ending the call. If need be, perform a screensharing session with them, so they can see this firsthand, form your perspective. See my user tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
Ruewater33 Said:
"My old iCloud account: I can’t remember my password to my old iCloud account because it was hacked and I really want to get into it because my son died last year and I lost all his pictures and my Facebook account was also hacked and I honestly lost everything.[...]"
-------
Troubleshooting a Hacked Apple ID:
I. Troubleshooting Forgotten Apple ID Credentials:
Use these Links:
I. Troubleshooting a Compromised Account:
Do Two Things:
A. Verify Your Devices:
Verify that you the devices logged in to your account or officially yours, by using this link:Â Check your Apple ID Device List to See where you're Signed in -Â Apple Support
B. Consider Modifying your Credentials:
Having been stollen, someone likey has your credentials. So, by all means, consider modifying them, starting with a new password.
C. Contact Apple Support:
Contact Apple Support, asking them to assist you with logging in to this account. The Apple ID would be an eMail address. Perform a trail & error login session with the Apple Rep, while on the phone with them, prior to ending the call. If need be, perform a screensharing session with them, so they can see this firsthand, form your perspective. See my user tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
My old iCloud account
