The iCloud option is grey, I cannot select it and I want to check my iCloud package as I already subscribed to 200 GB plan. My phone keeps stucking and I am not able to operate normal phone calls or chatting

Hey MiAlGhailani,

It looks like you checked out the article about what to do if you can't back up your iCloud. What happens when you try to make phone calls using your device? Also, what device are you having this issue with? If it's your iPhone, please check out the steps from this article here: If you can't make or receive calls on your iPhone

We highly recommend that you check your iPhone settings:

1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.

2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.

3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.

4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.

5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

Let us know how it goes and we looking forward to your response.

Cheers!