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Phone ringing once and hangs up

how do I fix this? My husband was trying to call me multiple times, it would ring once and hang up. I don’t have him blocked, I wasn’t using wifi. I showed him when I got home to prove I wasn’t hanging up on him. We could still communicate via text message. This has happened with another friend, when she calls it hangs up. One is an Apple user, the other Samsung.

iPhone 13

Posted on Aug 8, 2022 1:25 PM

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Question marked as Best reply

Posted on Aug 8, 2022 1:37 PM

You have my sympathy☹️


Do the calls go to voicemail? If they do, here’s a troubleshooting checklist:


FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Similar questions

3 replies
Question marked as Best reply

Aug 8, 2022 1:37 PM in response to Kayla_85_dix

You have my sympathy☹️


Do the calls go to voicemail? If they do, here’s a troubleshooting checklist:


FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Phone ringing once and hangs up

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