Apple ID
I need to reset an I phone 12 of a deceased loved one and do not have her Apple ID or password. The phone was purchased under my name and I do have the receipt. Any insight would be greatly appreciated
iPhone 12
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
