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How to change phone number listed on my Apple Watch?

I was gifted a Gen 3 Apple Watch. It’s been deleted from the original owner’s account, updated to show it is now mine, uninstalled/ reinstalled (at ATT store) with new Sim. Original owner had wiped it clean, etc. But when I sign into my Apple account it STILL shows the phone number for the original owner & there is no “edit” button?! Can anyone help? TY!

Apple Watch Series 3, watchOS 8

Posted on Aug 9, 2022 10:01 AM

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Question marked as Top-ranking reply

Posted on Aug 9, 2022 4:17 PM

The person that you bought/got this watch from needs to follow all the steps on this page;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and mark it down as a bad experience.

Neither the users on this forum or Apple can help you,only the original owner can help you.

3 replies
Question marked as Top-ranking reply

Aug 9, 2022 4:17 PM in response to nittfan

The person that you bought/got this watch from needs to follow all the steps on this page;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and mark it down as a bad experience.

Neither the users on this forum or Apple can help you,only the original owner can help you.

Aug 9, 2022 4:02 PM in response to Eric Root

I know that she deactivated & removed the watch from her account & then erased all data / wiped it. But her phone number is still there. Annoying, but everything else seems fine & it shows up under my devices. … just with the wrong phone number! The directions you provided say the watch needs to be with her iPhone to remove activation lock?I know that she deactivated & removed the watch from her account & then erased all data / wiped it. But her phone number is still there. Annoying, but everything else seems fine & it shows up under my devices. … just with the wrong phone number! The directions you provided say the watch needs to be with the iPhone to remove activation lock. Does that mean the previous owners iPhone? I’m not able to do that ….. Also, I’ve had this watch to ATT twice for A a reboot!

How to change phone number listed on my Apple Watch?

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