OneDrive and Native iOS Mail App

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Yzerman1919 Author

Level 1

4 points

OneDrive and Native iOS Mail App

I use OneDrive for personal / family files, but when I try to share or send a file from the OneDrive App...I select the file and then select the Apple mail app. However, the "from" email address is my work email and when I click it to select a different email (which I can do when sending a regular email from the Apple mail app), there are no other email addresses listed. I don't use OneDrive for work, although I do have an account, but it's not signed in or anything. Anyway, really strange. I've tried deleting the app and re-installing. Has anyone seen this before?

iPad Pro, iPadOS 15

Posted on Aug 9, 2022 2:12 PM

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Answer 1

ace1018

Community Specialist

Aug 11, 2022 10:58 AM in response to Yzerman1919

Hello Yzerman1919,

Since this is a Microsoft product, you may need to get ahold of Microsoft for the best help.

We have two questions. Have you tried to download the file and then share the download? Is your work email address a Microsoft email address?

We ask because it sounds like this happening because the file isn't locally stored and may only be shared from your work email.

If downloading the file and sharing it solves the issue, we recommend reaching out to Microsoft for help: How to contact an app developer - Apple Support

Cheers!

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Answer 2

howarduns

Level 2

475 points

Aug 11, 2022 12:57 PM in response to Yzerman1919

Yzerman, I suggest that you open OneDrive and verify that you are signed in using your personal email account.

Is your work account also signed in?

Are you signed into the Apple Mail app using both your work and personal email accounts?

Howard

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OneDrive and Native iOS Mail App

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