You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Yesterday, I got a message that my Apple ID was locked. I got it unlocked, but ever since then, Messages on my iMac and MacBook Air will not receive or send messages. Messages works fine on my iPhone.
This link's instructions did NOT help: If you can’t send or receive messages on your Mac - Apple Support
iMac 27″ 5K, macOS 10.14
After resetting Apple ID password , it has to be updated in synced devices see the articles What to do after you change your Apple ID or password - Apple Support
Keep your messages up to date with iCloud - Apple Support
After resetting Apple ID password , it has to be updated in synced devices see the articles What to do after you change your Apple ID or password - Apple Support
Keep your messages up to date with iCloud - Apple Support
When I got the Apple ID unlocked, I had to re-log-in on all of my devices. That seems to cover the first link you supplied. The second link had a link to Set up iCloud for Messages on all your devices - Apple Support (IN), and I followed the instructions for that (as close as I could -- looks like it must be a little different for newer systems) on my iMac -- in Messages Preferences, "Enable This Account" was already checked, so I logged out of my Apple ID within Messages on my iMac, and then logged back in. I think I shut down and restarted Messages somewhere in this process. I tested again -- messages are only going to my phone.
See the article Repair a storage device in Disk Utility on Mac - Apple Support
Disk Utility can check for and fix errors related to the formatting and directory structure of a Mac storage device.
Disk Utility can fix certain disk problems—for example, multiple apps quit unexpectedly,
Delete those unfamiliar numbers from messages preferences , select them and click on subtract sign .
I ended up contacting Apple Support, but representative had no answers and then set up an appointment with Tier 2. Between my initial chat with Apple and the scheduled Tier 2 call, a message popped up on one of the users of my MacBook Air that attention to iCloud was needed, sending me to System Preferences. I don't recall the exact wording, but it was something about logging into iCloud for all services to be available. The iCloud login popped up, and I logged in. However, I had already re-logged-in to all my devices last week after the Apple ID got locked. But after this last night, ever since responding to that message, now every device/user I have opened up gives the message, "You have added iMessage and FaceTime to a new device" and each message pop-up would list a different device. And now Messages works on my two computers.
What I don't understand is why the re-login last week didn't solve this, and why it took Apple's system a whole week to suggest a login that would affect iMessage and FaceTime. It seems that all that I did was to log into iCloud AGAIN, despite having logged back in last week after the Apple ID got locked.
Make sure you have not blocked messages in Mac Block messages in Messages on Mac - Apple Support
Try contacting Apple Support for assistance .
Work through the screens to get an email or chat option.
Apple Support by e-mail or chat. -
I just checked. There are only two numbers there, both unfamiliar.
Messages quit working in iMac and MacBook Air after Apple ID lock
