My Face ID doesn’t work
iPhone 11, iOS 15
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Situation 1:
Click ▶︎ Face ID not working.
If that didn’t work, then try deleting the Face ID profile and adding it back.
If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:
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Situation 2:
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Why is my Face ID doesn’t work
