Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Why my Face ID don’t work

Why my Face ID don’t work

Posted on Apr 1, 2023 1:53 PM

Reply

Best reply

Level 10

412,765 points

Posted on Apr 1, 2023 2:04 PM

Hello,

Apple has several documents helping you with Face ID.

This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

View in context

Similar questions

1 reply

Best reply

Level 10

412,765 points

Apr 1, 2023 2:04 PM in response to jimiski

Hello,

Apple has several documents helping you with Face ID.

This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

Reply

Why my Face ID don’t work

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up