Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why don’t my Face ID work

Why don’t my Face ID work

iPhone 11, iOS 16

Posted on Jul 3, 2023 4:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2023 4:22 PM

If your iPad detects a fault with its FaceID sensor array, in particular the IT Dot Projector, FaceID may be automatically disabled. The FaceID sensor may also be disabled of the device has had an unauthorised repair.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


You would be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. MIf not already installed on your iPhone, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPhone:

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Top-ranking reply

Jul 3, 2023 4:22 PM in response to 5e

If your iPad detects a fault with its FaceID sensor array, in particular the IT Dot Projector, FaceID may be automatically disabled. The FaceID sensor may also be disabled of the device has had an unauthorised repair.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


You would be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. MIf not already installed on your iPhone, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPhone:

Genius Bar Reservation and Apple Support Options - Apple

Why don’t my Face ID work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.