Hi
So today my iPhone screen went black
I tried force reset didn't work
And i try iTunes but i had to uplate it to the latest version and i don't want to erese my iPhone becuse i didn't do the icloud backup
So what should i do?
Should have a screen replacement?
Or should i do something else?
I am writing this on my old Galaxy A50 phone
iPhone X, iOS 15
Hello vasilije144,
We understand your iPhone isn't powering on properly and showing a black screen. We'll do our best to help out.
If you've tried a forced restart, did you work through these related steps yet? If not, we'd recommend performing the following steps: If your iPhone won't turn on or is frozen - Apple Support
If your iPhone turns on but gets stuck during start up
If you see the Apple logo or a red or blue screen during startup, try these steps:
1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
- On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
- On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
- On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
4. Keep holding the buttons until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.
When you take these steps and select 'Update' instead of 'Restore' then it should only update the device, it wouldn't restore it to factory settings.
If these steps don't work for you, what happens if you attempt to backup using your computer? Learn how here: How to back up your iPhone, iPad, and iPod touch - Apple Support Does the screen ever turn on or respond?
Let us know if that helps out, take care.
Hello vasilije144,
We understand your iPhone isn't powering on properly and showing a black screen. We'll do our best to help out.
If you've tried a forced restart, did you work through these related steps yet? If not, we'd recommend performing the following steps: If your iPhone won't turn on or is frozen - Apple Support
If your iPhone turns on but gets stuck during start up
If you see the Apple logo or a red or blue screen during startup, try these steps:
1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
- On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
- On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
- On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
4. Keep holding the buttons until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.
When you take these steps and select 'Update' instead of 'Restore' then it should only update the device, it wouldn't restore it to factory settings.
If these steps don't work for you, what happens if you attempt to backup using your computer? Learn how here: How to back up your iPhone, iPad, and iPod touch - Apple Support Does the screen ever turn on or respond?
Let us know if that helps out, take care.
Apple support has an article online (link below) to help with black screen:
If your iPhone won't turn on or is frozen – Apple Support
If you need more help:
Says to contact Apple Support
or
Apple phone numbers around the world
Contact Apple for support and service - Apple Support
black screen
