JLI-9000 error from Charter/Spectrum app on my iPhone

I am trying to login to the Charter app on my iPhone to watch TV and I am getting “JLI-9000”. I was able to sign in and watch TV on my iPhone until I updated the iOS to 15.6 a few days ago. The Spectrum app is version 8.4.

I have tried turning off the iPhone and leaving it off for a few minutes before restarting with no luck.

iPhone 8 Plus

Posted on Aug 9, 2022 6:01 PM

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2 replies

Aug 9, 2022 6:25 PM in response to PizzaDue

Remove the app and re-download it and try again. If that fails… Contact your cable provider.

PizzaDue Author

Level 1

4 points

Aug 9, 2022 6:38 PM in response to MrHoffman

Thanks, but that did not fix the problem. You are right, I’ll have to contact Charter/Spectrum to see if they can sort this out.

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JLI-9000 error from Charter/Spectrum app on my iPhone

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