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Revanke Author

Level 1

4 points

Unable to open the Instagram app on iPhone 13 pro

Hi,

I just got my iPhone 13 Pro and even though all data was transferred from my previous iPhone I'm unable to open the Instagram App. It just loads and disappears.

iPhone 13 Pro

Posted on Aug 9, 2022 7:20 PM

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Background App Refresh not working on any app. I have an iPhone 7 running iOS 15.7.1. Many apps are not updating their content while in background. Apps like WhatsApp, Telegram, Messenger, Twitter, instagram etc, Background App Refresh is enabled under Settings for all apps. This is NOT related to notifications. I do not wish to factory reset the device or reinstall the apps because I have lots of info in both apps that would be lost.
28152 6

2 replies

ChrisJ4203

Level 10

239,207 points

Aug 9, 2022 7:24 PM in response to Revanke

Start here, If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Revanke Author

Level 1

4 points

Aug 9, 2022 7:43 PM in response to ChrisJ4203

Followed all the steps but still no luck... :(

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Unable to open the Instagram app on iPhone 13 pro