Forgot screentime passcode. Recovered iPhone as new phone but screentime passcode not cleared.

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Forgot screentime passcode. Recovered iPhone as new phone but screentime passcode not cleared.

I forgot the screentime passcode for my son’s XS Max. I did some Googling and it looks like the only way out is to format the phone and recover it as a new phone. I did that with iTunes and set it up as a new phone. Restored from an iCloud backup.

But the phone still remembers the old screentime passcode. It still shows 10 failed attempts (which was from before I did the restore). What are the exact steps I need to do to reset the screentime passcode?

Posted on Aug 10, 2022 7:50 AM

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Answer 1

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ProustGiulio

Level 10

209,838 points

Aug 10, 2022 8:00 AM in response to redryer74

These are the minimum requirements to reset the ScreenTime passcode:

The device must run iOS/iPadOS 13.4 or later;

AND

You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support

Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

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Forgot screentime passcode. Recovered iPhone as new phone but screentime passcode not cleared.

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